Sometimes you just can't find all the answers on the site, but we will be there to help you.If you have any questions, please reach out to us at HelpMe@BladeandBlue.comWe will get back to you as soon as possible, typically within a few hours....usually it is minutes because we are always on call for you.(We may need until Monday if you send your email over the weekend)You may also call us at(415) 646-6200
RETURNS & EXCHANGES
I hope you will love your Blade + Blue purchase, but If you do need to make a return or exchange, please note the following guidelines:
I will gladly accept any new, unwashed, and unworn item for exchange or refund up to 14 days after delivery.
RETURN SHIPPING COST POLICY:
Shipping costs (both to & from) are Non-Refundable.
TO SEND AN ITEM BACK:
Please send the item back to the following address with a note to advise if you would like a return, exchange or store credit to go shopping anytime:
1815 Magoffin Ave
El Paso TX 79901
If an incorrect item is mistakenly shipped, I will gladly send the correct item free of charge
You will be provided with a pre-paid envelope to return the incorrect item
UNDERWEAR RETURN POLICY:
Unfortunately, I cannot accept returns or exchanges of used or worn underwear, unless deemed defective.
Defective merchandise will be replaced free of charge.
If you order multiple pairs of underwear in the same size, please only open one item to determine if the size fits.
If you do so and find the item does not fit - the other new, unwashed, and unworn items may be exchanged.
Orders Generally Ship: in 1 - 3 business days, Monday through Thursday
Standard Shipping: is through USPS First Class or Priority Mail
EXPEDITED Shipping: FedEx options are available during checkout
Fedex 2-3 Days: $33 Flat Rate Within The US
Fedex Overnight: $65 Flat Rate Within The US
**Please Note that Blade+Blue cannot be held responsible for any delayed deliveries experienced by the service provider**
You will receive a shipping confirmation containing your tracking number once the order begins it's way through the queue.
SHIPPING RATES FOR US ORDERS:
Despite USPS raising it's fees, I am trying to keep the shipping rates as low as I can:
$5.00 Standard Shipping on orders up to $49.99
$8.75 Standard Shipping on orders of $50 - $99.99
Free Shipping on all orders above $100
CANADA ORDERS - Flat rate of $39 for all orders.
MEXICO ORDERS - Flat rate of $39 for all orders.
ALL OTHER COUNTRIES - Flat rate of $60 for all orders.
Please allow up to 4 days to process international Orders. International Orders will ship via Fedex, which typically take 3-5 days to arrive.
Blade + Blue is not responsible for any additional duties or taxes (such as VAT) due.