Shipping & Returns

If you can't find all the answers on the site, we will be there to help you.

If you have any questions, please reach out to us at HelpMe@BladeandBlue.com

We will get back to you as soon as possible, typically within a few hours (perhaps a little longer on the weekends).

You may also call us at (415) 646-6200

I hope you will love your Blade + Blue purchase, but If you do need to make a return or exchange, please note the following guidelines:

Any new, unwashed, and unworn item may be accepted back for exchange or refund up to 14 days after delivery.

RETURN SHIPPING COST POLICY:
Shipping costs (both to & from) are Non-Refundable. 

TO SEND AN ITEM BACK:
Please send the item back to the following address with a note to advise if you would like a return, exchange or store credit to go shopping anytime:

Blade+Blue
Attn: Erica
1815 Magoffin Ave
El Paso TX 79901

If an incorrect item is mistakenly shipped, we will gladly send the correct item free of charge
You will be provided with a pre-paid envelope to return the incorrect item

UNDERWEAR RETURN POLICY:
We cannot accept returns or exchanges of used or worn underwear, unless deemed defective.

PLEASE NOTE: 
If you order multiple pairs of underwear in the same size, please only open one item to determine if the size fits.
If you find that the item does not fit - the other new, unwashed, and unworn items may be exchanged.

Orders Generally Ship: in 1 - 3 business days, Monday through Thursday

Standard Shipping: is through USPS Ground or Priority

SHIPPING RATES FOR US ORDERS:
Despite USPS raising it's fees, I am trying to keep the shipping rates as low as I can:

$5.50 Standard Shipping on orders up to $49.99

$8.50 Standard Shipping on orders of $50 & over

EXPEDITED Shipping:  FedEx options are available during checkout.
Please see fees during checkout process.

**Please Note that Blade+Blue cannot be held responsible for any delayed deliveries experienced by the service provider**

You will receive a shipping confirmation containing your tracking number once the order begins it's way through the queue.

INTERNATIONAL SHIPPING: All international packages are shipped with Fedex Economy. Fedex provides the more reliable shipping and customer service.
There can be no exceptions made for carrier.
Please see fees during checkout process.